Return/Exchange


We hope you LOVE your purchase! But if you are not satisfied with your purchase, it is easy to return and receive a refund, please contact us within 15 days after receipt. We will try our best to meet your request.

Initiate Return/Exchange:

To initiate a return/exchange, please email us at formaldress@smalakam.com:

  • Order number
  • Name of the item(s) you wish to return/exchange
  • Reasons for the return/exchange
  • Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.

We will process your return request within 3 days and provide you with further instructions.(During holidays, the response time will be delayed.)

Returns must meet the following conditions:

  • The item is unworn and in original condition with all the tags still attached
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • The item does not have any odor (including deodorant, perfume, body odor or washing powder)
  • Earrings cannot be returned (for hygiene reasons)
  • Accessories(Necklaces, gloves, headpieces and lingeries, etc) non-returnable

 

  • Custom sizes/ styles are not eligible for return.
  • All swimwears have a removable padding for your protection. For hygiene reasons, swimwears with no hygienic padding cannot be returned or exchanged.

     *Please do not send packages to the waybill address. Any packages sent there will be refused.

    Return

    • Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
    • Once we confirm the item has been returned correctly, your refund will be processed.

    Exchanges

    All exchange requests will be processed as refunds. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.




    Please Note:

    • Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package. 
    • The original shipping fees are non-refundable.
    • The customer is responsible for all return or exchanges shipping costs if the return/exchange is not caused by our fault (quality problem, color difference, or wrong shipment).
    • And we are unable to provide shipping labels.

    Lost Items

    Smalakam is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.
    Smalakam is also NOT responsible for any incorrect shipping information you provide.

    Oder Cancellation

    • We accept order cancellation before the product is shipped or produced.
    • We cannot cancel the order if the product is already shipped out.

    (NOTE: All returns and exchanges must be contacted with customer service first. Any unauthorized returns will not be accepted.)